Withdrawal & Refund Policy


To withdraw funds from his/her verified account, the Client shall submit a withdrawal request from his/her personal profile. In order to fill in the withdrawal request properly, the Client shall choose one of the withdrawal methods shown in the list and specify all the necessary details.

After the Client submits a withdrawal request, such request will be assigned a "Requested" status. When the request is being processed, it has an "In Process" status. After the "In Process" status is assigned, the requested funds will be debited from the Client's account balance. After the withdrawal request is assigned a "Processed" status, the requested funds will be transferred to the payment system.

Withdrawal requests are processed by the financial department of the Company one-at-a-time. The processing time is 1 business day. The Company reserves the right to increase the processing time; in such case, the Company shall notify the Client via any contact method specified by the Client in his/her profile.

The Client has the right to withdraw funds only to the payment system that was used to deposit funds to his/her account. In case where it is technically impossible to withdraw funds to the payment system that was used to deposit funds, the payment method shall be chosen by the Company according to the Client's wishes. In such case, the payment details shall meet the conditions specified by the Client in his/her personal info.

The Client is fully responsible for the information he/she provides to the Company through the withdrawal request.

If the Client uses a wallet address for making deposits, withdrawals shall be made to this wallet address in the amounts not exceeding the amount deposited within three hundred and sixty five (365) calendar days from the last deposit. Withdrawals to wallet address have greater priority than other types of withdrawals.

The Client, provided his account has been verified by the Company and provided the Client owns a wallet compatible with receiving the USD which are held in his Trading Account, Hence he/she is allowed to withdraw BTC or ETH from his/her Trading Account to the wallet specified by the Client in his withdrawal request. The Client is solely responsible for ensuring that the wallet specified for withdrawing BTC or ETH is compatible with receiving the BTC or ETH held in their Trading Account and the Company assumes no liability for losses incurred to the Clients due to incompatibility of wallets with the BTC or ETH offered by the Company. The minimum withdrawal amount for USD held in the Trading Account is $x.

Processing time of withdrawal requests relating to BTC or ETH is 1 business day nonetheless, processing time may exceed the aforementioned due to various factors including but not limited to the speed of the digital network and/or ability of processing withdrawal requests in relation to BTC or ETH and in such instances the Company shall not be held liable for any delay and/or losses caused to the Clients.

A minimum balance of $5 is applicable to all accounts, which can be withdrawn prior to the closure of the account.



BTC (Bitcoin)
ETH (Ethereum)





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